Returns & Exchanges

At Exclusive Furniture, we want you to love your home; if you are not entirely satisfied with your purchase, we offer a 30-day return window for most furniture items in original condition. Please note that custom upholstery and final sale items are ineligible for return once delivered.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and review eligibility.

• 2.
  Prepare for Pickup

  Ensure all items are disassembled and placed back in their original packaging, including all hardware and assembly instructions.

• 3.
  Schedule Collection

  Our specialized white-glove logistics team will contact you to schedule a convenient time for the inspection and removal of the furniture from your home.

• 4.
  Receive Your Refund

  Once the items are inspected at our warehouse, a refund will be issued to your original payment method, minus a 15% restocking fee and initial delivery charges.